9333bat Privacy Policy — How We Handle Your Personal Data
At 9333bat, the privacy and security of your personal information is a matter we take seriously. This Privacy Policy explains exactly what data we collect when you use our platform, why we collect it, how it is stored and protected, and under what circumstances it may be shared with third parties. We operate transparently so that every player in Bangladesh can make informed decisions about their information.
Privacy at a Glance
Six Principles That Govern Your Data
9333bat processes personal data in strict accordance with these six core principles. Every data practice described in the full policy below flows from these commitments.
Minimal Collection
9333bat collects only the personal data that is strictly necessary to provide our gaming and betting services, fulfil regulatory obligations, and protect platform security. We do not collect data speculatively or sell it to data brokers.
Secure Storage
All personal data held by 9333bat is stored on encrypted servers protected by 256-bit SSL technology, access-controlled infrastructure, and regular third-party security audits. Data is never stored in an unencrypted format.
Your Control
You retain meaningful rights over your personal data at all times — including the right to access a copy of the data we hold, request corrections, restrict processing, and in certain circumstances request deletion of your account data.
No Unauthorised Sharing
9333bat does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data is shared with trusted operational partners only where necessary and under strict data-processing agreements.
Defined Retention
Personal data is held only for as long as required to fulfil the purposes for which it was collected, or to meet legal and regulatory retention obligations. After the applicable retention period, data is securely deleted or anonymised.
Transparency First
This Privacy Policy is written in plain English so that every 9333bat player in Bangladesh can understand exactly how their data is processed. We update this document whenever our practices change and notify registered users of material updates.
1 Data We Collect
When you interact with the 9333bat platform — from the moment you begin the registration process through to the ongoing use of your account — we collect certain categories of personal data. The specific data we collect depends on how you use the platform and what services you access. Below is a comprehensive description of the categories of data 9333bat may hold about you.
Account Registration Data: When you create a 9333bat account, we collect your full legal name, date of birth, email address, mobile phone number, and the mobile wallet identifier (such as your bKash or Nagad number) you provide for payment purposes. This information is mandatory for account creation and cannot be omitted.
Identity Verification (KYC) Data: To comply with our obligations to prevent fraud and financial crime, we collect and retain copies of identity documents you submit during the Know Your Customer process. This includes your National Identity Card (NID), passport, or other government-issued photo identification. This data is used solely for verification and fraud-prevention purposes.
Financial Transaction Data: We record all deposits, withdrawals, and in-platform financial activity associated with your account. This includes transaction amounts, payment method identifiers, timestamps, and transaction reference numbers. This data is required for accurate account management, dispute resolution, and regulatory compliance.
Device and Technical Data: When you access the 9333bat platform, our systems automatically collect technical information about your device and connection, including your IP address, browser type and version, operating system, screen resolution, device identifiers, and session timestamps. This data is used to ensure platform security, detect fraudulent access, and optimise the user experience.
Gameplay and Betting Activity Data: We maintain a complete record of your betting and gaming activity on the platform, including games played, bets placed, stakes, outcomes, session durations, and bonus usage. This data is necessary for bet settlement, responsible gaming monitoring, and platform analytics.
Communications Data: If you contact our support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes. This enables us to provide consistent, high-quality support and to audit our service quality.
Marketing Preferences Data: Where you have opted in to receive promotional communications from 9333bat, we record your marketing consent and preferences. You may withdraw this consent at any time by contacting support at [email protected] or by using the preference management tools in your account dashboard.
Summary of Data Categories Collected:
| Data Category | Examples | Legal Basis |
|---|---|---|
| Registration Data | Name, DOB, email, phone, mobile wallet number | Contract performance |
| KYC / Identity Data | NID copy, passport scan, selfie verification | Legal obligation |
| Financial Data | Deposit / withdrawal records, transaction IDs | Contract performance; legal obligation |
| Technical / Device Data | IP address, browser, OS, device ID | Legitimate interest (security) |
| Gameplay Data | Bets placed, games played, session logs | Contract performance; legitimate interest |
| Communications Data | Support chat transcripts, email records | Legitimate interest (service quality) |
| Marketing Data | Opt-in status, promotion engagement | Consent |
2 How We Use Your Data
9333bat processes personal data only for specific, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected without first providing notice and, where required, obtaining your consent. The following describes the primary purposes for which your personal data is used:
- Account Management: To create and maintain your 9333bat account, verify your identity, process deposits and withdrawals, manage your account balance, and facilitate bet settlement across all sports betting and casino products on the platform.
- Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulations. This includes retaining transaction records and identity documentation for the periods required by law.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, multi-accounting, and any other security threat to the platform or to individual players. Technical and gameplay data are used by our automated fraud detection systems for this purpose on a continuous basis.
- Responsible Gaming: To monitor gameplay patterns and identify early indicators of problem gambling behaviour, in order to proactively engage players who may benefit from responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This is a core obligation we take seriously for all players on the 9333bat platform.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance. Communications data is retained to enable consistent follow-up and to maintain a full history of your interactions with our support team.
- Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the performance, reliability, and user experience of the 9333bat platform. No individually identifiable data is used for analytics purposes without appropriate safeguards.
- Marketing and Promotions: Where you have given explicit consent, to send you promotional offers, bonus notifications, and information about new games or features on the 9333bat platform. Promotional communications are always targeted to your stated preferences and can be withdrawn at any time.
- Legal Claims: To establish, exercise, or defend legal claims in the event of a dispute between you and 9333bat, or between 9333bat and a third party, where your account data is relevant to the claim.
9333bat does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects for players, without providing appropriate human review mechanisms and the ability to contest automated decisions.
3 Cookies & Tracking Technologies
The 9333bat website uses cookies and similar tracking technologies to provide a functional and personalised experience for all players. A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to remember your preferences, maintain your session, and collect analytical data about how the platform is used.
9333bat uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the website to function correctly. They include session authentication tokens, security cookies, and load-balancing cookies that ensure you are directed to the correct server. These cookies cannot be disabled without preventing the website from functioning as intended. No consent is required for strictly necessary cookies.
- Functional Cookies: These cookies remember your preferences and settings — such as your chosen language, previously selected payment method, and responsible gaming tool configurations — so that you do not need to re-enter them on every visit. Functional cookies improve the convenience and personalisation of your experience.
- Analytical Cookies: 9333bat uses anonymised analytical data to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the platform and is never linked back to individual account identities without appropriate safeguards.
- Security and Fraud Detection Cookies: These cookies assist our automated fraud detection systems in identifying suspicious device behaviour, unusual login patterns, and other indicators of account compromise or coordinated abuse. They are an integral part of our commitment to keeping your account secure.
9333bat does not use third-party advertising cookies to serve targeted advertisements on external websites. Our use of tracking technologies is limited to the operational and security purposes described above.
You may manage cookie settings through your browser's privacy controls. Note that disabling strictly necessary cookies will prevent you from logging in to your 9333bat account and using core platform features. If you have questions about specific cookies used on the platform, contact our support team at [email protected].
4 Data Sharing & Disclosure
9333bat does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. Your personal information is shared externally only in the specific, limited circumstances described below, and only to the minimum extent necessary to fulfil each purpose.
- Payment Processing Partners: To process your deposits and withdrawals, 9333bat shares transaction-relevant data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners receive only the information necessary to complete the specific transaction and are contractually prohibited from using it for any other purpose.
- Game Content Providers: Certain casino and slot games on the 9333bat platform are provided by third-party studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may process technical session data (e.g., game session tokens, stake amounts, RNG seeds) to deliver their games. They do not receive personally identifiable registration or payment data.
- Identity Verification Services: Where automated KYC tools are used to verify identity documents, personal data including document images and biographic information may be shared with our KYC technology partner for the sole purpose of verification. Such partners are bound by strict data processing agreements and data security standards.
- Fraud Prevention Networks: In cases of confirmed fraud, money laundering, or other financial crime, 9333bat may share relevant account data with industry fraud prevention databases or networks to protect other operators and players from the same actors.
- Legal and Regulatory Authorities: 9333bat will disclose personal data to law enforcement, regulatory bodies, or government authorities where required to do so by applicable law, valid legal process, or court order. We will notify you of such disclosure where legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of 9333bat's business assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. Affected users will be notified of any such transfer and the privacy terms that will apply going forward.
All third parties with whom 9333bat shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the specific one for which it was shared.
5 Data Retention
9333bat retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, or contractual obligations. The following general retention periods apply, subject to variation where a specific legal requirement mandates a longer or shorter period:
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Legal obligation; legitimate interest |
| KYC / Identity Documents | Duration of account + 5 years post-closure | AML / KYC legal obligation |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay / Betting Logs | 3 years from session date | Dispute resolution; responsible gaming |
| Support Communications | 3 years from last interaction | Legitimate interest (service quality) |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent audit trail |
| Technical / Device Logs | 12 months from session date | Security; fraud prevention |
When the applicable retention period expires, personal data is securely deleted from 9333bat's production systems or, where deletion is technically impractical in the short term (e.g., data stored in encrypted backup archives), irreversibly anonymised so that it can no longer be associated with any individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.
If you request the deletion of your account before the end of a statutory retention period, 9333bat will delete all data that is not subject to a mandatory legal hold and will restrict the processing of data that must be retained to the minimum necessary for compliance purposes only. You will be informed of any data categories that cannot be immediately deleted and the reason why.
6 Your Privacy Rights
As a registered user of the 9333bat platform, you have a number of rights in relation to the personal data we hold about you. 9333bat is committed to honouring these rights promptly and without undue restriction. The following rights are available to all players:
- Right of Access: You have the right to request a copy of all personal data that 9333bat holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a verified request. There is no charge for a standard access request.
- Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. Please note that correcting identity or KYC data may require you to resubmit supporting documentation.
- Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations as described in Section 5.
- Right to Restrict Processing: You may request that 9333bat restricts the processing of your data to storage only, pending resolution of a dispute about accuracy, lawfulness, or your objection to processing.
- Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that your personal data be provided to you in a machine-readable format suitable for transfer to another service provider.
- Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of a marketing opt-out request, 9333bat will cease all marketing communications within 5 business days. You may also object to processing based on legitimate interests, subject to 9333bat's overriding grounds.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, please contact the 9333bat data team at [email protected] with the subject line "Data Rights Request — [Your Request Type]". We will acknowledge your request within 3 business days and provide a full response within 30 calendar days. In cases of exceptional complexity, this period may be extended by a further 30 days, with notice provided to you explaining the reason for the extension.
7 Data Security
9333bat employs a multi-layered approach to data security, combining technical controls, organisational policies, and regular independent audits to protect the personal data of all players on the platform. The following security measures are currently in place:
- 256-bit SSL Encryption: All data transmitted between your device and the 9333bat servers is encrypted using industry-standard TLS/SSL protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted Data Storage: Personal data held in 9333bat's databases — including KYC documents, financial records, and account credentials — is stored in encrypted form. Encryption keys are managed under strict access controls and rotated on a defined schedule.
- Access Controls: Access to systems containing personal data is restricted to 9333bat personnel and authorised third-party processors who require it to perform their specific job functions. Access is granted on a least-privilege basis and is subject to multi-factor authentication requirements.
- Two-Factor Authentication (2FA): 9333bat offers two-factor authentication for all player accounts as an additional layer of protection against unauthorised access. We strongly encourage all players to enable 2FA in their account security settings.
- Intrusion Detection and Monitoring: 9333bat's infrastructure is continuously monitored by automated intrusion detection systems that alert our security team to unusual access patterns, potential data breaches, or other security anomalies in real time.
- Security Audits: 9333bat conducts regular internal security reviews and periodic third-party penetration tests to identify and remediate vulnerabilities before they can be exploited. The results of these audits inform our ongoing security roadmap.
Despite these measures, no internet-based system can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal data and poses a risk to your rights, 9333bat will notify affected players without undue delay and provide guidance on protective steps you can take. 9333bat will also notify relevant authorities as required under applicable law.
You also play a role in keeping your account secure. You must keep your password confidential, use a strong and unique password that you do not reuse on other platforms, and contact [email protected] immediately if you suspect that your account credentials have been compromised.
8 Contact & Data Protection Officer
9333bat takes its data protection responsibilities seriously. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which your personal data is processed, you are encouraged to contact us directly in the first instance. The majority of privacy concerns can be resolved quickly and informally through direct communication with our support team.
General Privacy Enquiries: For general questions about this Privacy Policy, data processing practices, or your rights as a data subject, contact our support team at [email protected]. Please include "Privacy Enquiry" in the subject line of your email so that your message is directed to the correct team without delay.
Formal Data Rights Requests: To submit a formal request to exercise any of the rights described in Section 6 (access, rectification, erasure, portability, restriction, or objection), email [email protected] with the subject line "Data Rights Request — [Request Type]". We will acknowledge receipt within 3 business days and provide a full response within 30 calendar days.
Security Incidents: If you believe your 9333bat account has been compromised, or if you have identified a potential security vulnerability on the platform, contact us urgently at [email protected] with the subject line "Security Incident". Our security team monitors this inbox around the clock and will respond as a priority matter.
Complaints: If you are dissatisfied with the way 9333bat has handled your personal data or responded to a data rights request, you have the right to lodge a formal complaint. We ask that you first contact us directly so that we have the opportunity to resolve your concern. If you remain dissatisfied after our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.
- Email: [email protected]
- Live Chat: Available 24/7 on the 9333bat platform
- Response Time: Email enquiries answered within 24 hours (Bangladesh Standard Time, UTC+6)
- Formal Requests: Acknowledged within 3 business days; full response within 30 calendar days
You Are All Caught Up
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